Terms of Service
Last updated: July 2026.
1. Scope
These terms of service govern sales made on wearaquila.com between AQUILA ("we", "us") and any consumer ("you"). Placing an order implies full acceptance of these terms.
[AQUILA — seller identity and address to complete: company name, legal form, registered address, company registration number]
2. Products
The essential characteristics of each product are set out on its product page. Photographs are as faithful as possible but are not contractually binding.
3. Prices
Prices are shown in pounds sterling, inclusive of VAT, excluding any delivery charges shown before you confirm your order. We reserve the right to change our prices at any time; products are invoiced at the price in force when the order is placed. Any advertised discount is calculated against the lowest price charged during the previous 30 days.
4. Orders and payment
An order is confirmed once payment has been authorised. Payment is made online using the methods offered at checkout, via secure payment providers. We reserve the right to refuse any order that appears abnormal or fraudulent.
5. Delivery
Orders are dispatched within 24 hours (working days) and delivered within the United Kingdom in 2 to 4 working days on average. If delivery is delayed by more than 30 days after the stated date, you may cancel the order and receive a full refund.
6. Right to cancel
You have 14 days from receipt of your order to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, in addition to our 30-day money-back guarantee. Details are set out in our refund policy.
7. Statutory rights
All our products come with your statutory rights under the Consumer Rights Act 2015: goods must be as described, of satisfactory quality and fit for purpose. Nothing in these terms affects your statutory rights.
8. Liability
We shall not be liable for any failure to perform our obligations caused by an event of force majeure beyond our reasonable control.
9. Alternative dispute resolution
If a dispute cannot be resolved with our customer service team, you may be able to refer it to an approved alternative dispute resolution (ADR) provider. Contact us for details.
10. Governing law
These terms are governed by the law of England and Wales. In the event of a dispute, we will seek an amicable solution before any court proceedings; you may bring proceedings in the courts of England and Wales (or of your country of residence within the UK).