Refund Policy

Last updated: July 2026.

This policy applies to purchases made on wearaquila.com. It is in addition to your statutory consumer rights and does not limit them in any way.

The 30-day money-back guarantee

If the AQUILA Mistral doesn't win you over within 30 days of delivery, email us at support@wearaquila.com: we'll refund the full product price once the item has been returned in its original packaging.

Your statutory right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from receiving your order to cancel it, without giving any reason. You then have 14 days to return the product to us. We will refund the product price and standard delivery costs (any extra cost of a more expensive delivery option is not refunded). A deduction may be made if the product shows signs of use beyond what is necessary to examine it, as you would in a shop.

Your statutory rights

Independently of any commercial guarantee, you have statutory rights under the Consumer Rights Act 2015: goods must be as described, of satisfactory quality and fit for purpose. If a product is faulty, you may be entitled to a repair, a replacement or a refund.

How refunds work

Once we've received and checked your return, we'll confirm by email and issue the refund to your original payment method within 14 days at the latest. Return postage for a simple change of mind is at your expense, except where you exercise your statutory right to cancel in accordance with the law, or where the product is faulty.

Damaged item or wrong order

If your order arrives damaged, faulty or incorrect, contact us right away: we'll put it right at no cost to you, return postage included.

Contact

For any question, or to start a return: support@wearaquila.com.

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