Contact
A question about your order, delivery or the AQUILA Mistral? We're a small team and we reply personally to every message — within one working day.
Email us
The fastest way to reach us is by email: support@wearaquila.com. Remember to include your order number (it starts with # and appears in your confirmation email) for an immediate answer.
We can help with
- Tracking, delivery and the status of your order
- Returns, refunds and the 30-day money-back guarantee
- Technical questions: set-up, battery, care
- Press, reseller and partnership enquiries
Our hours
We reply Monday to Friday, 9am to 5pm (UK time). Weekend messages are answered first thing on Monday morning.
You can also use the form below: we'll reply to the email address you provide.